Thank you for selecting pdpcraftco for your custom product detail page layout design requirements. This policy sets out the conditions, timelines, and procedures governing cancellations, modification requests, and deposit refunds for bookings placed on www.pdpcraftco.com.
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1. Custom Service Nature & Deposit Terms
pdpcraftco operates as a bespoke design service platform. All payments made at checkout represent a reservation deposit that reserves dedicated design bandwidth and initiates custom service processing.
As our services involve individual design allocation tailored to client specifications, refund eligibility depends on the stage of service fulfillment.
This platform does not sell, ship, or handle physical goods or tangible retail items.
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2. Cancellation & Refund Eligibility
We evaluate refund requests fairly according to the following stages of the custom booking process:
Prior to Requirement Intake Submission
If you request a cancellation after placing your reservation deposit but before submitting the post-deposit requirement intake form, you are eligible for a full refund of your reservation deposit.
Following Requirement Intake Submission (Prior to Design Execution)
If you request a cancellation after submitting your intake form but before our design team has formally commenced active drafting work on your custom layout, a partial refund may be granted, deducting a standard administrative handling fee to cover initial intake review and capacity planning.
After Design Execution Has Commenced
Once active layout drafting and custom framework execution have begun following intake submission, reservation deposits become non-refundable due to the allocation of dedicated design labor and resources.
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3. Order Non-Fulfillment & Design Adjustments
Inability to Fulfill: In the unlikely event that pdpcraftco is unable to accept or process your custom design request due to capacity constraints or technical limitations, your reservation deposit will be refunded in full.
Layout Adjustments: If the delivered custom layout framework contains structural discrepancies compared against the specifications provided in your verified requirement intake form, our team will provide reasonable design revisions to align the output with your initial instructions.
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4. How to Request a Refund
To request a cancellation or refund under the eligible conditions outlined above, please submit a formal request via email:
1. Send an email to grid@pdpcraftco.com with the subject line “Refund Request – [Your Booking Reference]”.
2. Include your full name, booking email address, date of deposit payment, and the specific reason for your cancellation request.
3. Upon receipt, our support team will review your booking status and intake records to process your request within 3 to 5 business days.
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5. Refund Processing Timelines
Approved refunds will be processed back to the original payment method used during the initial transaction. Standard processing times for credit to reflect in your account generally take 5 to 10 business days, depending on your financial provider.
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6. Contact Us
For any questions or clarification regarding our Cancellation & Refund Policy, please reach out to us at:
* Email: grid@pdpcraftco.com
